The day-to-day operations of every business require a variety of expenditures. If you run a small service fleet, you may be paying a bevy of costs that can be difficult to keep in check. In order to balance costs and allocate money where it’s most needed, small businesses across industries are modernizing their operations. By implementing the right technologies, you can collect data that can help you understand where you are already making the right choices for your business, and the areas where you could save.
1. Paperless Reporting
With the days of printed maps and graphs long in the past, paperless reporting is key to getting the most out of your data. Businesses can streamline their process by exporting only data points that are useful, or by using visual representations such as maps that follow your vehicle as it travels in real-time. Telematics data collected over time can be especially valuable, and becomes easily searchable (and graphable) when amalgamated digitally.
2. Customer Visibility
Data isn't just useful to you: it can also be valuable to your customers. Location information, a crucial part of telematics, can be collected and shared with customers and clients. Being able to communicate with your customers where your vehicles and drivers are can greatly improve your customer's experience, especially if there is a delay. Research from PwC shows that 32% of customers will walk away after a single bad experience. Visibility helps your customers build trust in your small fleet. Whether they see the vehicle on the map, or receive a text message when the crew is delayed, customers will appreciate your commitment to keeping them informed. Automating this process can make managing your fleet even simpler.
3. Small Fleet GPS Tracking
For small fleets, GPS tracking is the first step towards a more efficient and streamlined future. GPS tracking takes the guesswork out of your vehicles' journeys. You will become more familiar with the daily operations of your business, from the intersections where your crews encounter traffic, to the speeds they traveled along the way. Different GPS tracking companies offer a variety of trackers and tracking services, including apps and APIs that integrate seamlessly into your existing workflow.
No matter which technology makes sense for your business, adopting the right ones can improve your relationships with your clients while saving you money. Learn more about how small fleets are leveraging new technology.